Frequently Asked Questions
Everything you need to know about your Zenbivy experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I care for my Zenbivy garments?
To maintain the quality of your items, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents to preserve fabric integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are your products sustainably sourced?
Yes, Zenbivy is committed to ethical fashion. We use organic cotton and recycled materials in 80% of our collections and partner exclusively with fair-trade certified factories.